Important Details

• We does not offer international shipping.
• Complimentary shipping is provided for all orders within the contiguous 48 states of the USA.
• Shipping deadline: Orders must be placed by 2 pm MST, Monday through Friday. Orders received after this time will be processed the following business day.
• Processing time for orders: 1-3 business days.
• Transit period: 5-7 business days.
• Total delivery time: Approximately 6–10 business days after order confirmation.

Transparent Shipping Process

We strive to ensure that the delivery process is as clear and straightforward as possible. Here is what you need to know about our shipping practices:

Free Shipping Within the Contiguous USA

We offer complimentary shipping for all domestic orders placed within the 48 contiguous states.

Our Shipping Partners

We utilise the following carriers for our deliveries:

• UPS
• FedEx
• USPS

Please Note

• Shipping is available only within the contiguous 48 states. We do not ship to Alaska or Hawaii.
• International shipping is not available.
• Deliveries to PO Boxes are not supported.

Product Availability

As an authorised retailer, all products listed on our site are directly sourced from manufacturers. Occasionally, items listed as 'In Stock' might not have updated in real-time. For the most accurate stock information, please contact our customer support.

Order Processing Cut-Off

Orders must be placed by 2 pm MST on weekdays. Any orders placed after this time will be processed the next business day.

Delivery Information

Once dispatched, the delivery address cannot be altered. Should you be unavailable to receive your order, it may be returned to us or incur storage fees. Returned packages will be processed as returns and may be subject to a restocking fee.

Handling and Processing

We prioritize prompt processing. Orders are typically handled within 1-3 business days.

Estimated Delivery Window

After leaving our warehouse, the expected transit time is 5-7 business days. Thus, your order should arrive within 6–10 business days.

Courier Selection

We partner with industry-leading couriers such as UPS, FedEx, and USPS. The choice of courier is based on your location and order size.

Warehouse Details

Our primary warehouse is in Colorado. This strategic location helps us manage inventory effectively and expedite shipping to ensure timely delivery. Some orders may ship directly from manufacturers.

Tracking and Receiving Orders

We keep you informed throughout the shipping process. Once your order is dispatched, you will receive a tracking number via email. For tracking updates, please visit the Order Tracking section on our website.

Upon Receiving Your Order

Please inspect your items immediately upon delivery to ensure they arrive in perfect condition.

Missing Items

If any items are missing upon delivery, contact our support team within 24 hours with your order number and the details of the missing items. We will resolve the issue promptly.

Reporting Damages

Inspect your products immediately. For any damages, please report them within 24 hours to enable quick resolution. Pictures may be required, and return shipping charges may apply. Claims made after 24 hours may not be honored.

Customer Support

For order status or queries, contact us at support@rivosgarage.com or call +1 888 608 8386. We aim to respond within 24 hours.

Customer Obligations

Ensure your shipping address is correct and that someone is available to receive the delivery. We are not liable for losses due to incorrect or incomplete shipping details.

Signature Requirement

Some orders may require a signature for delivery. If applicable, this will be noted at checkout.

Contact Us

For any questions about our shipping policy, please contact us at support@rivosgarage.com or call +1 888 608 8386.

Our Company Information:

Legal Business Name: RIVOS LLC

EIN Number: 99-4359010

Warehouse Address: 3596 Moline Street Suite 118, Aurora, Colorado, 80010, United States

Phone: +1 888 608 8386

Email: support@rivosgarage.com

Information Details

• 30-day return window
• Refunds processed within 5–10 business days
• 15% restocking fee
• Return address specific to each brand; provided upon refund request
• Customer satisfaction is our top priority. We are committed to ensuring a seamless shopping experience.

Returns Policy

• Eligibility: To be eligible for a return, items must be unused and in the same condition as received, with original packaging intact.
• Timeframe: Items can be returned within 30 days from the date of receipt.
• Proof of Purchase: A receipt or proof of purchase is required for all returns.

Non-Returnable Items

Items that are non-returnable include:

• Opened items
• Used items
• Custom-made orders
• Clearance items
• Products marked as non-returnable or final sale

Return Process

• Initiation: To initiate a return, contact our customer support at support@rivosgarage.com or call +1 888 608 8386. Provide your order ID and details of the item you wish to return.
• Preparation: Securely pack the item in its original packaging, including all accessories and documentation.
• Return Authorization: We will issue a Return Merchandise Authorization (RMA) number along with return instructions and the appropriate address.

Return Shipping

• Generally, customers are responsible for return shipping costs, unless the item is defective or incorrect. In such cases, we will provide a prepaid return label.
• We recommend using a traceable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refund Policy

• Eligibility for Refunds: Items must be in their original condition and packaging to qualify for a refund.
• Refund Process: After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • Approval: If approved, we will process your refund to the original payment method.
  • Processing Time: Refunds are processed within 5–10 business days of receiving the returned item.

Restocking Fee

• A 15% restocking fee applies to all returns to cover processing costs, except in cases of defective items, incorrect items, or items damaged during shipping.
• Documentation: For a restocking fee waiver, please provide photographic evidence of the defect, incorrect item, or damage.

Exchanges

We only replace items if they are defective or damaged. For exchanges, contact our customer support.

Damaged or Defective Items

If your item arrives damaged or defective, contact us immediately with photographic evidence so we can arrange for repair, replacement, or refund.

Cancellation Policy

• Immediate Cancellation: You may cancel any order within 24 hours for a full refund.
• Post-24-Hour Cancellations: If the order has not shipped and it is beyond 24 hours, please contact us to request a cancellation. We will provide you with a full refund minus card processing fees if we have begun to process your payment.
• Cancellation After Shipment: Once shipped, orders cannot be canceled. Follow our returns process upon receipt.

Contact Us

For any questions about our return and refund policies, please contact us at support@rivosgarage.com or call +1 888 608 8386.

Our Company Information:

Legal Business Name: RIVOS LLC

EIN Number: 99-4359010

Warehouse Address: 3596 Moline Street Suite 118, Aurora, Colorado, 80010, United States

Phone: +1 888 608 8386

Email: support@rivosgarage.com

Contact Us

We’re here to assist you during our business hours. If you have any questions or concerns, please don't hesitate to contact us via phone, email, or submit a ticket through our website.

Our dedicated customer service team is eager to help and looks forward to hearing from you.

Call Us: +1 888 608 8386

Email Us: support@rivosgarage.com